Contract Type: Permanent
Hours: 37 Hours per week (Monday to Friday, with some weekend/bank holiday working on a team rota basis)
Salary: NJC Scale 6 (£31,067 - £32,654) pa basic salary, plus enhanced payments for weekend and bank holiday working
Closing Date: Monday, 7th July 2025 at noon
Proposed Interview Date: Tuesday 15th and Wednesday 16th July 2025
Blackpool Coastal Housing (BCH) manages almost 5,000 social housing properties across Blackpool, providing related services to its tenant and leasehold customers and regenerating areas to create opportunities for our local residents to thrive.
BCH also manages an extensive supported housing offer for both adults, young people and children, as well as managing emergency homeless accommodation in Blackpool. It is within our Emergency Housing team that a fantastic opportunity has arisen for an Emergency Housing Officer to join our expanding team and you might be exactly who we’re looking for!
The role - Ref: 25/163
As an Emergency Housing Officer, we are looking for 2 motivated and dynamic team-players who share our passion, enthusiasm and commitment to enhancing the life opportunities of vulnerable people here in Blackpool.
Our hostels provide emergency accommodation for individuals and families experiencing homelessness. Emergency Housing Officers provide daily, daytime staffing cover across our various sites.
All our hostels are located within relatively close proximity and within no more than a 3 mile radius of each other.
For this role, we would particularly welcome applications from candidates with strong organisational skills and a methodical, process-driven approach to their work, to effectively support the day to day operations of our hostels. If you have demonstrable experience of working in a systematic and organised way, combined with empathetic, understanding, positive, kind and level-headed behaviours then we would like to hear from you.
As an Emergency Housing Officer, you will carry out all aspects of tenancy management, within BCH’s hostels and emergency housing dispersed accommodation settings. You will be based at one of the Emergency Housing hostels within Blackpool and will be responsible for the day-to-day management of the accommodation and for providing housing related support to homeless clients with a range of support needs.
You will ensure the health, safety and wellbeing of clients including carrying out needs and risk assessments, safety checks of the building and rooms, collection of charges and all necessary administrative functions. You will liaise with a variety of agencies and assist clients to access appropriate services.
The successful applicants will have experience of supporting vulnerable clients, be confident and self-motivated and have the ability to work independently with minimal supervision. An understanding of professional boundaries and excellent communication and interpersonal skills are essential.
You will possess excellent organisational, administrative and time management skills, be able to prioritise your own workload and be competent in the use of IT systems, particularly Microsoft Office.
A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential, together with an understanding of customer rights and choices and how to support them. A Chartered Institute of Housing (CIH) qualification, or the willingness to work towards a CIH qualification is desirable.
The post involves some weekend and also bank holiday working, as part of a rota, so flexibility is required, both in terms of working hours and also work location.
There are several hostel locations and travel will be required between sites, therefore, it is desirable for applicants to have a full, UK driving licence and access to a vehicle for work purposes.
Any offer of appointment will be subject to satisfactory clearance from the Disclosure and Barring Service (formerly CRB check).
About Blackpool Coastal Housing
Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.
BCH continues to expand its services across many areas and we currently employee over 200 committed and valued staff.
Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.
BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.
We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference – Inspiring People to Build Sustainable Communities.
If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.
BCH is a great place to work
Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.
Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:
• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.
We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.
We also offer a fantastic reward and benefits package which includes:
• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to bank holidays
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Suppor
How to apply
This is a great time to join an ambitious, thriving and expanding organisation. If you like what you’ve read and think you’ve got what it takes to join our team then take action – apply now!
For further information on this opportunity, please contact Charlotte Bremner, Emergency Housing Manager at Charlotte.Bremner@bch.co.uk or on 01253 476938.
To apply, please visit our website by clicking here to complete an online application, where a full job outline and person specification are available.
However, please ensure your application clearly demonstrates your suitability for this position.
*BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.
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