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SWS UK, a leading manufacturer of innovative security and access solutions since 1985, is offering an exciting opportunity for an IT Apprentice to join its dedicated team in Lancashire. Known for pioneering products such as the SeceuroGlide roller garage door, SeceuroShield security shutters, and state-of-the-art industrial solutions, SWS UK combines decades of engineering expertise with cutting-edge technology, all proudly designed and manufactured in the UK.
The successful candidate will play a key role in supporting and developing the digital systems that keep the company's operations running smoothly—from advanced automated manufacturing equipment to the nationwide installer network. This hands-on apprenticeship offers the chance to work in a modern, purpose-built facility, gaining valuable experience alongside industry experts in a culture that values innovation, quality, and continuous improvement.
In this role, you'll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
* Provide first-line IT support to internal and external users via phone, email, video calls, and face-to-face, resolving and escalating issues as needed.
* Assist with IT security tasks, including password resets, multi-factor authentication, antivirus configuration, and following documented procedures.
* Install, configure, and update hardware, software, and peripherals, including troubleshooting using tools such as Task Manager, Command Prompt, and FoxPro.
* Support network and VPN connectivity for wired and wireless devices, escalating complex issues to external suppliers.
* Maintain accurate records of IT issues and tasks, helping to meet service level agreements and ensuring an audit trail.
* Gain exposure to cloud technologies (Office 365, SharePoint, Azure) and scripting tools (PowerShell, batch scripts) to automate and improve processes.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
* Monday to Friday 9am-5pm.
* 20 days annual leave plus Bank Holidays.
* Rewards for attendance.
* Cycle to work scheme.
* Smart casual dress code.
Desired Qualities, Skills, and Knowledge:
* Genuinely enthusiastic and passionate about IT, showing a clear interest in technology and a desire to build a career in the field.
* Strong willingness to learn and grow, with motivation to take on new challenges and develop skills rapidly.
* Flexibility is key, as the role may evolve quickly; must be comfortable adapting to changing responsibilities and environments.
* An open mindset is essential, with the ability to accept feedback, explore new ideas, and stay open to different ways of working.
* Demonstrate a long-term interest in progressing within the company, showing readiness to step into a more advanced role once the apprenticeship concludes.
* Grade 5 in GCSE English and Grade 4 in GCSE Maths.
Your Training with Baltic:
This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with SWS UK. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.
Eligibility Criteria:
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
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