Managing client communications is the responsibility of aCustomer Service Advisor.These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.
ACustomer Service Advisorusually performs many of the following tasks:
•Handlingenquiries
•Offeringcustomers products and services
•Performingadministrative functions
•Updatingclient accounts
•Processingcustomer correspondence
Skills
•Handling customer queries
•Providing excellent customer service
•Oral and written communication
•Being professional and flexible
•Managing stress
•Resolving problems
•Being driven andpositive
•Managing multiple tasks
•Meeting targets
•Administration and organisation
•Being sales oriented
Requirements:
* One Year Customer service experiance
•GCSEs
•NVQs
•HND/HNC
•High School Diplomas
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