IT Support Analyst
Based in Aberdeen
Full-time (37.5 hours per week), Monday to Friday, on a rotating shift pattern covering:
07:30–16:00 | 08:30–17:00 | 11:30–20:00
About Brodies
Brodies LLP is a prominent UK law firm headquartered in Scotland, that provides expert advice to UK and international clients. We have the capability and expertise to deliver mandates with global reach, uniting specialist perspectives from across our firm to offer bespoke legal solutions and advice, resulting in impactful outcomes for our clients.
With offices in London, Leeds, and throughout Scotland, we are dedicated to driving innovation in the legal sector, leveraging new technologies and forward-thinking strategies to deliver exceptional value and efficiency for our clients.
Our contract with our people underlines our commitment to fostering a supportive and inclusive work environment, prioritising the wellbeing and development of our colleagues to ensure they thrive both personally and professionally.
We are also deeply committed to making a positive impact in the communities in which we live and work. Through our pro bono work, charitable activities, and initiatives that promote diversity and inclusion, we strive to contribute meaningfully to society.
The Role
The IT Support Analyst's main responsibility is to provide first level technical support to the firm as part of the IT Helpdesk function. The successful candidate will work as part of a busy team of IT Professionals answering IT-related support queries, resolving where possible and referring to colleagues where appropriate. The IT Support Analyst role offers a wide range of exposure to business IT and will require flexibility depending on the team's workload.
The role will be based in Aberdeen and requires a responsible and dedicated individual who can work independently and as part of a wider IT Helpdesk team with colleagues based in our other offices.
CORE TASKS
Answering Helpdesk tickets in a timely fashion and providing first line technical support
Laptop and dock hardware troubleshooting via telephone and remote control of the user's computer, or at their desk
Support of remote workers using Virtual Private Network (VPN), portal and web-based access
Creation of new accounts for New Starters and setting up laptops for the new starters in the office.
Installation of software and application of updates.
Setting up and supporting audio visual equipment in client-facing areas
Assisting Service Delivery Manager and the rest of the team as required
Keeping technical and systems knowledge up to date
Problem reporting and escalation internally as appropriate
Assisting the IT Team with the implementation and support of new software and hardware
Being aware of Brodies' information security policies, and protect information assets from unauthorised access, disclosure, modification, destruction or interference at all times.
PERSON SPECIFICATION
Excellent communication skills, both written and spoken
Organised and able to prioritise own workload
Enthusiastic, responsible, flexible and accountable
Professional attitude to work, presentation and manner
Good timekeeping and attendance
Ability to work well both unsupervised and as a member of a team
SKILLS
General IT knowledge of basic networking, hardware and software desirable
Good knowledge of Microsoft Windows 11 and Office 365 desirable
Basic knowledge of PC and printing hardware desirable
Knowledge of Microsoft Teams including use in meeting room environments, preferred
Experience of first line technical support – aiding in person, by telephone or via chat desirable
Knowledge of IT ticketing systems required
Equal Opportunity Statement
At Brodies LLP, we value and respect all colleagues as individuals. The experiences and perspectives of a diverse workforce that reflects our communities, and the clients we serve, allow us to see the world through many lenses.