EXPLORE MARRIOTT – Front Office Intern
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey!
Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.
What we’re looking for
•A warm, people-oriented demeanour
•A team-first attitude
•Positive outlook and outgoing personality
•Flexibility, problem-solving skills and multi-tasking ability
•The ability to stand, sit or walk for extended periods of time across a work shift
Position summary
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
What you’ll do
•Process guest check-ins, assigning rooms and activating room keys
•Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
•Answer, respond to and process all guest calls, messages, questions or concerns
•Give guests information and directions regarding property and local areas of interest
•Process check-outs and resolving any disputed charges
•Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
•Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
We’ll support you in and out of the workplace by offering:
1. Team-spirited co-workers
2. Encouraging management
3. Wellbeing programs
4. Comprehensive Training and Development program
5. Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
6. Recognition programs
7. Meals at work
8. Uniform
9. Enrolment of Perks at Work - Access to unlimited deals of retailers and more
10. 20 days holiday + bank holidays
11. Pension & Life Assurance
12. Awards and recognition celebrations and many more….
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
#marriotthotelinternship
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.