Admin Assistant
Location: Washington NE38 8QU
Job Type: Full-Time, Permanent
Salary: £26,559 per annum basic
Founded in 2003 and united under the Pacifica brand two years later, we've grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff, our service offer includes repairs in and out of guarantee, warranty products, spares warehousing and product replacement.
The Role
We're seeking a reliable and organized Fleet Administrator to join our Washington team. You'll play a key role in managing a fleet of 260 vehicles, ensuring smooth operations and supporting daily activities.
Key Responsibilities
* Schedule and coordinate vehicle services, maintenance, repairs, and MOTs
* Report fleet accidents to insurers promptly
* Maintain and update the Fleet X system
* Arrange short-term and long-term vehicle hire bookings
* Manage vehicle check-ins and check-outs at the Washington site
* Oversee on-site vehicle management
* Drive company vans and cars as required
* Process invoices and input data into Fleet X
* Handle fines and violations related to company vehicles
* Reconcile invoices with completed work and liaise with finance regarding discrepancies
* Communicate professionally with engineers, management, and external contacts
* Manage correspondence efficiently
* Collaborate with management on daily department operations
* Assist with the implementation of effective departmental processes
* Meet quality and performance targets
* Perform other duties necessary for smooth departmental operations
* Adhere to health and safety protocols and wear PPE when required
Experience & Skills
* Previous administrative experience (fleet experience preferred but not essential)
* Full, clean driving license with confidence in driving company vans and cars
* Strong problem-solving skills, especially under pressure
* Proficient with MS Office applications
Attributes
* Exceptional organizational skills
* Flexible and able to prioritize a dynamic workload
* Trustworthy and dependable
* Self-motivated with the ability to work independently
* Excellent verbal and written communication skills, able to engage with diverse audiences
Full Benefits Package
* 30 days' holiday (including bank holidays)
* Company Pension & Death in Service Benefit (3x salary)
* Free Multi Appliance Protection for your own home appliances
* Monthly employee rewards (e.g. cash prize draws)
Working hours: 37.5 hours a week