Job Description
Service - TM 3 (Guildford Business Park, Guildford, United Kingdom)Why this job mattersThe Total Resource and On-Site Customer Representative team provides offers a bespoke 1st & 2nd line support function to our most valuable managed contract customer base. The primary goal is to deliver best in-class, tailored support to all BT/EE Managed Business Customers. The role holder is integral to the end to end delivery of all EE service propositions through from managing the communication and approach for incidents, service introduction and order and inventory management.
On a contractual basis the Total Resource and On-Site Customer Representative team will lead the service and billing review meetings with the customer. The Total Resource and On-Site customer team will provide a desk or customer site based account service in addition to the fist line service desk, providing support through the lifecycle of resolution management and account support. Where called upon the Total Resource and On-Site Customer Representative team will operate the customers tool-sets to support the maagment of their mobile infrastrcutue and ensure customer reporting is in a format usable by managed customers. The Total Resource and On-Site team will be fully available as our customers first point of contact providing professional and knowledgeable response and able to work with all business operations support areas acro...