Part Time Customer Service Advisor-
Location: Clerkenwell
Salary: £28,-£30, pro rata
Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on the lookout for a Part-Time Customer Service Advisor to be the voice of their brand. You'll play a key role in delivering an outstanding, high-touch customer journey across all channels-email, chat, and social media.
What You'll Do:
1. Customer Support: Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude.
2. Order Management: Process orders, returns, refunds, and exchanges in line with their company guidelines.
3. Product Knowledge: Provide accurate information about their products and promotions to enhance customer experiences.
4. Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.
5. Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.
6. Follow-Up: Ensure all customer issues are fully resolved by following up as needed.
7. Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.
What You'll Bring:
8. Experience in customer service, preferably in the fashion industry
9. Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus.
10. A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment.
11. Excellent communication, problem-solving, and conflict-resolution skills.
12. A customer-first mindset that drives you to deliver service excellence.
13. Ability to multitask and meet performance targets with ease.
14. Proficiency in Google Workspace and Microsoft Office.
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