Posted: 23h ago
The role
Junior IT Access Analyst
- Location: Swindon (On-site)
- Job Type: Full-time
- Salary: Upto £26,000
We are seeking a highly motivated IT Junior Access Analyst with a passion for technology and delivering outstanding service. This role involves supporting the Access team by managing IT assets, conducting software audits, and handling the starters, leavers, and movers process with exceptional attention to detail.
Day-to-day of the role:
- Conduct weekly checks of desks and meeting rooms to ensure IT equipment is functioning properly.
- Manage stock levels of IT equipment and maintain the Access database accurately.
- Handle account setups for starters, leavers, and movers.
- Support software and hardware audits.
- Manage the leavers process to ensure all IT equipment is returned.
- Conduct welcome calls for new starters, assisting them with logging on to the system and resolving queries.
- Provide IT support for walk-up requests and follow the ticket best practice guide to keep tickets and requestors regularly updated.
- Serve as support for the IT Service Desk by answering incoming calls.
Required Skills & Qualifications:
- IT-related qualification or apprenticeship.
- First-class customer service skills.
- A strong passio...
