We are looking for a number of Christmas Coordinators to join the team from now through to the end of December 2025 to help us promote and coordinate our parties, private events, Pub & Grill parties, family gatherings and children's events for our Christmas Programme. The role will include:
Responsibilities
* Assist with the sales planning of who to target as attendees at each event
* Outreach activity to local businesses and organisations including business parks, retail parks, schools, colleges and sports clubs etc
* In‑reach promotional activity within the hotel to create interest and secure new bookings (e.g. leisure club member activity plans, lobby hosting etc)
* Proactive telephone calls to both past and potential new customers to secure bookings and answer any queries that they may have
* Upsell telephone calls to guests staying over the Christmas period
* Assisting with the co‑ordination of events including chasing payments, menu & drinks choices and dealing with any special requests
* Learning to use the booking systems and updating this with the relevant information in an accurate and timely manner into the Sales System
* Research and action exposure on local organisations' intranets, social media and promotional forums
* Updating the Sales System with daily figures, inputting new ticket sales and reconciling payments
* Chasing final balance payments
Qualifications
* Have an outgoing, personable character
* Be target‑focused
* Be flexible to work evenings and weekends as required
* Have great attention to detail
* Be confident on the telephone and face to face with clients
* Have knowledge of social media
* Have good written English
* Have experience of customer service (does not need to be hospitality)
Company Culture
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
* Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
* Friends and Family discounted stays from £49 including breakfast
* 50% discount on food and drink purchased on or off shift at any Village Hotel Pub & Grill
* 30% discount on and off shift in our Village Hotel Starbucks stores
* Excellent training and development including our Rising Stars and Talent Academy programmes
* A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
* Discounts and cashback offers on many high‑street brands and supermarkets
* A range of well‑being and healthcare benefits and monthly well‑being programmes for all employees to support your mental health
* Putting your mental well‑being first with mental health first aiders and up to 2 mental health days to utilise annually
* Financial well‑being support and salary drawdown via Wagestream
* Access to our Employee Assistance Programme, offering support and counselling
* Flexible working hours
* A fun, supportive and inclusive work environment with regular team events
* Excellent reward and recognition incentive schemes
* Anniversary rewards for key milestones of service
* Electric car salary sacrifice scheme
* Have your birthday off guaranteed
* Discounted health cash plan and sick pay insurance
* A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
* Enhanced maternity and paternity benefits and pay
* Company pension scheme
* Life insurance
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