Customer Care Coordinator Salary: £28,000 – £31,000 per annum Location: Bury St Edmunds As part of our ongoing growth, we’re looking for a Customer Care Coordinator to join our expanding team based at our Head Office near Bury St Edmunds. Reporting directly to the Head of Customer Care, you’ll be a key point of contact for customers after they move into their new homes, ensuring any issues are handled efficiently, professionally, and with a focus on providing an exceptional experience. Key Responsibilities * Act as the main point of contact for customers, managing phone calls, emails, and enquiries with professionalism and empathy. * Log and update all cases accurately within internal systems (including Clixifix) to ensure information is current and KPI targets are met. * Coordinate remedial works with maintenance operatives, contractors, and suppliers to ensure timely resolution of issues. * Schedule and confirm appointments, liaising with Site Managers, Contracts Managers, and other stakeholders to ensure smooth communication between all parties. * Monitor progress of ongoing works and follow up to ensure they’re completed to the expected quality standards and within agreed timescales. * Record all customer interactions and outcomes clearly to support reporting and performance tracking. * Escalate and acknowledge complaints in line with company procedures, ensuring customers receive timely updates. * Provide feedback to internal teams to support continuous improvement and enhance the overall customer experience. * Support the wider Customer Care team with general administration and any ad-hoc duties as required. About You * Excellent communication and interpersonal skills, with a strong customer-first attitude. * Highly organised with great attention to detail and the ability to prioritise tasks effectively. * Confident using Microsoft Office and CRM or case management systems (experience with Clixifix is beneficial). * A team player who can also work independently in a fast-paced environment. * Previous experience in a customer service, coordination, or administrative role — ideally within housebuilding, construction, or property management. If you’re passionate about providing great customer service and want to be part of a growing, supportive team, we’d love to hear from you