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The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs. This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.
This position is a fieldbased role, it does come with a Company Car to cover the required patch. Holding a full UK driving license is a requirement for this position.
What You’ll Be Doing:
* Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process.
* Identifying and reporting any safeguarding concerns.
* Keeping detailed records and reporting incidents as necessary.
* Managing your own diary efficiently and working independently.
* Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed.
* Carrying out general cleans and ensuring quick turnaround of properties when service users move out.
* Checking completed maintenance work and planning further support needs.
* Assisting service users with appointments and other essential tasks.
* Arranging food parcels and other necessities.
* Maintaining strong working relationships with probation services, liaising with them at least weekly.
Role Criteria
* Experience working with vulnerable individuals or in a housing/welfare support role.
* Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email
* Ability to manage multiple responsibilities while maintaining a high standard of service.
* A proactive, compassionate, and empathetic approach to problem-solving.
* Full UK driving license (company car provided!)
* Strong organisational skills and the ability to work independently.
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
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