Support Analyst – IT
Location: Farnborough
Salary: £30-35,000+ benefits
My client is currently recruiting a support analyst to join their IT Team. This role will be ideal for candidates who have experience working in an IT Department or have excellent IT Support or Helpdesk experience. You will be supporting a number of internal employees on a daily basis and assisting them with the maintenance, development and implementation of all hardware and software. The Support Team supplies day‑to‑day management and issue resolution for all systems – including applications, desktop hardware, desktop operations and telecoms.
Daily Duties
* Management of all faults, development requests and common business
* Project management of testing, purchasing and implementation of all hardware and software.
* Primary responsibility of this role is to work as part of the Support Team, within the Infrastructure Services function.
* Assist in resolving tasks, incidents and user operating issues through direct resolution.
* Assist where necessary in the development, implementation and delivery of systems and services inline with company requirements.
* Ensure all procedures are documented, maintained and monitored that relate to Support Centre service delivery.
* Undertake heavy lifting of equipment on an ad‑hoc basis such as during office relocations.
* Hold a full valid driver's licence in order to transport equipment between offices.
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