Customer / Client Service Manager Service Delivery Manager Job Location: Southend Job Salary: Up to £30,000 The Role:We’re looking for a highly organised and proactive Service Delivery Account Manager to support the smooth running of key client accounts. This is a fantastic opportunity for someone with strong admin, coordination, or customer service experience who wants to build a career in account management or operations.You’ll play a key role in ensuring work is scheduled, tracked, and delivered on time, while building great relationships with both clients and internal teams. What You’ll Be Doing: Coordinating and scheduling works across multiple client accounts Acting as a manager to the coordinators on a day-to-day basis, ensuring processes and KPIs are met. Acting as a key point of contact for client queries and updates Supporting the delivery of services in line with SLAs and KPIs Managing job progress, updates, and completion records (WIP) Producing reports and ensuring accurate data is maintained Assisting with invoicing and general account administration Liaising with engineers, suppliers, and internal teams to keep everything on track Handling any issues or delays and keeping clients informed What We’re Looking For: Experience in a facilities' coordinator, or client support role Strong organisational skills and attention to detail Confident communicator with a customer-focused approach Ability to juggle multiple tasks and priorities Good IT skills (Excel, Outlook, CRM systems ideal) Experience within facilities, maintenance, or service-based environments is a bonus, but not essential Why Apply? Clear progression into operations roles Supportive and collaborative team environment Exposure to key clients and real responsibility from day one Stable, growing business with long-term opportunities Apply Now:If you’re looking for a role where you can develop your coordination and client management skills in a fast-paced environment, I’d love to hear from you. 4794178