Senior Manager - Entertainments & Leisure
Department: Ents & Leisure
Employment Type: Permanent - Full Time
Location: Bognor Regis
Description
About the Role
he Senior Manager within Entertainments & Leisure will be accountable for the smooth planning and operational delivery of our entertainment and leisure proposition across our family breaks, big weekender breaks and resort-based events at our Bognor Regis Resort.
From an entertainment perspective, this includes leading through all activity for the entertainment teams which covers Redcoats, performers, and our technical support teams. Managing the product delivery for activities, events, large scale production shows, Intellectual Property (IP) content, varied visiting artistes and seasonal product.
On the leisure side of the department this includes overseeing all of our swimming pool, fairground and indoor soft-play proposition for these energetic, guest-favourite areas too. Our teams pride themselves on bringing our culture alive every day to give our guests the best experience during their holiday.
On a day-to-day basis, you will lead the team to deliver a memorable experience to our guests, focusing on fantastic guest experience, high service standards and delivery of budget. This will involve both setting and rolling our strategy for the Entertainment & Leisure team, as well as getting stuck in to support the teams operationally where needed.It's a non-negotiable to us that the health and safety operation and compliance to all relevant legislation is of importance in this role too.
Creating an environment that allows your team to perform at their best and deliver an amazing experience will be high on your priorities, as well as constantly being on the lookout for opportunities too.
About You
We are looking for someone who lives and breathes guest experience. You should have strong experience in a similar role within an Entertainment or Leisure Environment
We are looking for someone who lives and breathes guest experience. You should have strong experience in a similar role within an Entertainment or Leisure environment.
You should have excellent experience in event management along with experience in working with and building relationships with external industry experts and suppliers. Having working knowledge of health and safety procedures, processes, relevant regulations and legislation is desirable too.
Strong experience of being guest and customer facing is essential, as well as dealing with a range of queries and sometimes complaints directly. You should hold an analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.
You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise.
You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, click the apply now button and we will ask you to submit your CV as well as a few words about why you would like to work for Butlin's, what about this role excites you and what you would bring to the role if successful.
Should you have any questions or require any adjustments for this process, please email .
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