Head of Marketing Operations, Data & Insights
Hybrid, 2 day from the office • Based from any of their multiple regional offices
Are you a data‑driven, systems‑focused marketing operations leader looking to make a real impact? This is a fantastic opportunity to shape the infrastructure, processes, and insights that power a national professional services firm with a strong purpose‑led culture.
My Client is looking for a Head of Marketing Operations, Data & Insights to ensure our BD & Marketing function operates efficiently, delivers high-quality client experiences, and enables insight‑led decision‑making across the firm.
What You’ll Lead
Client Experience & Insight
* Build and run the firmwide client feedback programme.
* Use insights to drive consistent, high-quality client experiences.
CRM, Data & Reporting
* Lead the rollout, adoption, and governance of a new CRM system.
* Maintain high-quality data and deliver dashboards that inform decision‑making.
Martech & Supplier Management
* Own the full marketing technology stack and ensure tools are integrated and effective.
* Manage suppliers, contracts, and platform performance.
Process & Workflow Improvement
* Create efficient workflows for creative, events and marketing requests.
* Ensure processes are documented, consistent, and scalable.
Team Leadership
* Manage and support the CRM, Insights and Events team.
* Oversee the marketing operations budget.
About You
* Experienced in marketing operations, CRM, or data roles within professional services or a similar environment.
* Strong in CRM adoption, analytics, reporting, and data quality management.
* Skilled at improving workflows and operational processes.
* Experienced with client feedback programmes and insight generation.
* Strong commercial awareness and confident in managing suppliers.
* Collaborative leader, process‑minded, and able to influence stakeholders.
What’s on Offer
* A purpose‑driven organisation with a supportive culture.
* Excellent benefits, a wellbeing‑first approach, and hybrid/flexible working.
* The chance to shape a core operational function and make a long-lasting impact.
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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