We’re Hiring – IT Resource Coordinator Team Lead
Salary – up to £37,000 (DOE)
Location – Shoreham-by-Sea
Key Benefits:
* Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
* Give Back: Enjoy paid volunteering days to support causes you care about.
* Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
* Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
The IT Resource Coordinator Team Lead is responsible for the effective scheduling, management and support of our Field, Remote and Consultancy teams. You will be responsible for performance management and training of the IT Resource coordinators in the collective, as well as working closely with the Group IT Engineering Manager on meeting defined KPI’s.
Key Responsibilities:
* Line management responsibilities including 1-2-1’s, end of year reviews, performance management and disciplinaries.
* Work closely with counterparts including Service Operations, Service Delivery and Pre-sales on efficient engineering delivery.
* Support on customer complaints or escalations related to IT Resource coordinators.
* Support the IT Resource coordinator team on scheduling of relevant engineers.
* Review orders provided throughout the business to ensure they meet all pre-requirements and can be scheduled for a suitably skilled engineer.
* Strive to meet and exceed the resourcing KPI’s associated to travel time, overtime spend and failed visits.
* Effectively communicate with engineers on complex requirements including the approval of overtime requirements, stay overs and multiple engineer projects.
Skills & Experience:
* Strong attention to detail.
* Highly organised and able to manage multiple coordination requests simultaneously.
* A quick and logical thinker.
* A good geographical knowledge of the UK.
* Able to react to changing requirements and priorities.
* Be able to work efficiently by themselves and as part of a team.
* Excellent written and verbal communication skills.
* Ability to be able to work independently where required.
* Solution orientated, decisive by nature.
* Experience in people management including the training.
Nice to have:
* Prior experience in an IT or Telecom Support or Delivery role.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
Ready to make a real impact? Apply now!