Reception Team Lead
Woking Hospital | Customer | Permanent | Full Time
Up to £29,000 depending on experience
37.5 hours per week completed Monday to Saturday on Rota
At Nuffield Health the UK's largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.
We are looking for a customer-focused and motivating leader who inspires their team, thrives in a fast-paced environment, drives performance, and delivers excellent service with empathy and professionalism to help us build a healthier nation as a Reception Team Lead at our Woking Hospital.
As our Reception Team Lead, you will:
* Lead, motivate, and support the Reception team to consistently deliver an exceptional patient and visitor experience.
* Oversee and work within the reception function, actively partaking in daily front-of-house duties including appointment booking, check-in, and enquiry handling.
* Act as the first point of escalation for customer queries, resolving issues promptly and professionally.
* Manage rota planning, staffing levels, and performance to maintain seamless service delivery.
* Collaborate with clinical and operational teams to optimise patient flow and service efficiency.
* Drive continuous improvement in customer service standards, processes, and team development.
* Attend meetings and represent the Reception team as a Head of Department.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
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