Join to apply for the Service Operations Manager role at Equans UK & Ireland
1 day ago Be among the first 25 applicants
Join to apply for the Service Operations Manager role at Equans UK & Ireland
Get AI-powered advice on this job and more exclusive features.
Equans is looking for a Service Operations Manager to join our Equans Digital business and manage one of our BMS Engineering teams out of our Midlands office on a permanent, full-time basis.
Equans Digital is an 'innovative, disruptive and empowering' SME positioned within a large multinational parent company, with an ambitious growth focus.
The brand improves daily user experiences by connecting people with disruptive digital technology, and uses the associated data insights to value for money delivery models back to customers - ultimately improving building and energy related performance. This is achieved by disrupting traditional -'disjointed' energy and services approaches within buildings and spaces, via in house technology and forward thinking consultancy offerings - which lower the total cost of ownership for customers.
We achieve connectivity in a number of ways;
1. Connect building BMS and associated systems into our singular view SaaS platform
2. The above + integration with IoT sensor technology to change behavioural patterns
3. Connect buildings via IoT sensor technology directly fed back into our SaaS platform
The Service Operations Manager will report to the Head of Maintenance and will work for the Maintenance and Small works (MSW) business stream which predominantly looks after service contracts, reactive works and small works. The role will be looking after a team of engineers based in Southern England.
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
Key activities
* Attending client operational meetings
* Customer retention and repeat orders - Help maintain order book
* Planning of resource - Ensure efficiency of labour resource and correct staffing levels
* Attending team meetings
* Labour forecasting on a weekly basis as per the agreed time scales and dates
* Pricing project and extra works
* Engineer retention - through good personnel management, PDR's etc.
* Assist in the recruitment of new employees
* Order book growth - Promote engineer field quotations and customer growth
* To ensure an adequate out of hours engineer coverage is available across the region
* Ensure an adequate staffing level is available for regional call out rota's
* Technical help where necessary - Work with the Head of Maintenance to offer technical help to the team of field-based engineers
Skills, Qualifications & Experience
The candidate will be from a BMS background and will have supervisory experience particularly in the field of BMS service. Ideally, they will have an HND in engineering and will be competent in manufacturer's equipment Trend, Siemens, Cylon or Priva.
* Excellent organisational skills
* Excellent Communications skills (verbal and written)
* Ability to work under pressure and prioritise team workloads
* Be able to manage work and customer relationships
* IT literate (Word, Excel, Outlook)
* Experience of working in the service environment
* Excellent communication skills and the ability to either work as a conscientious team player or work unsupervised
* Excellent electrical knowledge / background with awareness of the latest Edition IEE Regulations
* Excellent knowledge of HVAC plant and control applications
* Good awareness of health and safety regulations
What can we offer you?
* 24 days annual leave (+ public holidays)
* Life Cover equivalent to 1 times annual salary
* Employee discount shopping schemes on major brands and retailers
* Cycle to work scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
* Attractive Employee Referral Rewards Scheme
* Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
* 24/7 Employee Assistance Program and access to mental wellbeing app
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Industries
Hospitals and Health Care, Non-profit Organizations, and Government Administration
Referrals increase your chances of interviewing at Equans UK & Ireland by 2x
Get notified about new Service Operations Manager jobs in West Midlands, England, United Kingdom.
Customer Satisfaction and Service Manager (Midlands)
West Midlands, England, United Kingdom 2 weeks ago
Customer Service & Asset Manager – UK & Ireland
Dudley, England, United Kingdom 4 weeks ago
West Bromwich, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 13 minutes ago
Information Technology Service Delivery Manager
Birmingham, England, United Kingdom 2 weeks ago
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 1 month ago
Marcus by Goldman Sachs, Team Manager, Analyst, Birmingham
West Midlands, England, United Kingdom 2 weeks ago
Walsall, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Regional Service Manager, Medical Diagnostic Analysers
Birmingham, England, United Kingdom 1 week ago
Walsall, England, United Kingdom 2 months ago
Birmingham, England, United Kingdom 3 weeks ago
West Bromwich, England, United Kingdom 3 hours ago
West Midlands, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 hours ago
West Midlands, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr