* A market leading facilities services business with national footprint
* A great opportunity to take a lead in escalated technical issues
About Our Client
Technical Customer Service Executive, Camberley: This position is with a well-established organisation in the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service.
Job Description
Technical Customer Service Executive, Camberley:
* Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach.
* Resolve technical issues for a range users
* Provide technical support and guidance on product usage and troubleshooting.
* Collaborate with internal departments to resolve customer issues efficiently.
* Maintain accurate records of customer interactions and document solutions provided.
* Identify opportunities for process improvement and share feedback with the team.
* Assist with order processing and tracking, ensuring timely delivery for customers.
* Stay updated on product knowledge to offer accurate and reliable information to customers.
* Support the development of customer service best practices within the team.
The Successful Applicant
Technical Customer Service Executive, Camberley:
A successful Technical Customer Service Executive should have:
* A background in IT / Technology customer service,
* Excellent IT and systems skills
* Strong technical aptitude and the ability to learn product details quickly.
* Excellent communication and interpersonal skills for effective customer interaction.
* Proven problem-solving capabilities and a customer-focused mindset.
* Proficiency in using CRM systems and Microsoft Office tools.
* A proactive and organised approach to managing workload and priorities.
What's on Offer
* A competitive salary in the range of £33,000 to £35,000 per annum.
* Permanent position with stability and growth opportunities.
* Convenient location in Camberley with access to local amenities.
* Supportive company culture with a focus on teamwork and professional development.
* Opportunities to expand technical knowledge within the industrial and manufacturing sector.
If this sounds like the next step in your career, we encourage you to apply today and join a company dedicated to excellence in customer service. #J-18808-Ljbffr