The post holder will work flexibly to support the PCN Clinical Director, PCN Digital and Transformation Manager and the Primary Care Network practices. The Operational Manager plays a critical role in shaping company culture, fostering employee engagement, and ensuring a positive work environment. This position is responsible for managing employee relations, performance management, talent development, and implementing HR policies to enhance workforce productivity and satisfaction. You will provide operational management across the PCN; working closely with the PCN Digital and Transformation Manager, PCN Clinical Director and the PCN Clinical leads to achieve success in line with the PCN Network Contract DES and the PCNs local priorities. The Operational Manager will provide line management to most PCN employed staff to ensure they are supported and co-ordinated within the PCN. This will include managing their Rotas, Holidays and Sick leave. The role will also include assisting HR issues, dealing with staff and Patient complaints. You will strive to develop strong working relationships with the PCN Practices.