Overview
Job Vacancy: Customer Advisor – Contact Centre
1. Location: Office-based, Newcastle
2. Salary: £22,000 basic, with an OTE of £30,000 per year (uncapped)
3. Hours: 40 hours per week on a rota basis, Monday to Sunday
About the Role
Are you passionate about delivering exceptional customer service? Join Lookers as a Customer Advisor and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.
Key Responsibilities
4. Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
5. Handle inbound and outbound calls, as well as customer sales enquiries via email and live chat, ensuring swift and professional responses.
6. Build strong, relationships with customers while adhering to all brand and manufacturer standards.
7. Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.
Skills & Competencies
8. Exceptional communication skills, with a customer-first approach.
9. Strong teamworking abilities, alongside effective organisation and time management.
10. Confidence working in a fast-paced, target-driven environment.
What We Offer
11. Competitive salary with uncapped earning potential (OTE up to £30,000).
12. Comprehensive training and development opportunities, with room to grow within Lookers and beyond.
13. A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
Working Hours
Our Contact Centres operate:
14. Monday to Friday: 8:00 am – 7:00 pm
15. Saturday: 9:00 am – 5:00 pm
16. Sunday & Bank Holidays: 10:00 am – 4:00 pm
Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.
Why Lookers?
At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.
Ready to take the next step in your career? Apply today and let’s achieve great things together!
Company Information:
Lookers are proud to be one of the top motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
17. Enhanced holidays that increase with service
18. Critical illness cover after 2 years and Life Assurance
19. Smart Health - free access to support 24 hours a day, 365 days a year
20. Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.