Job Description
OVERVIEW
We’re Sleeping Giant Media. A multi-award-winning digital marketing agency on a mission to make digital better. From Folkestone to Europe, we help businesses grow through smart strategy, creative thinking and genuine partnership.
Right now, we’re looking for a Resource Manager to join our growing team. As part of our journey toward B Corp certification, we’re building a workplace grounded in equity, transparency and purpose. Where impact matters just as much as performance.
We believe in flexible working, diverse voices and giving people the space to thrive. If you're someone who loves learning, tackling new challenges and being part of something meaningful, we think you'll fit right in.
About The Role
LOCATION: Hybrid - The candidate will need to be based in the UK as they will be required to visit our office in Folkestone for training/team days/client meetings. This is a hybrid role with a minimum of three days a week in our office.
HOURS: Working Monday to Friday 9am-5:30pm (37.5 hours weekly).
NO RECRUITMENT AGENCIES: Please note that we are not seeking assistance from recruitment agencies for this role. We have established relationships with selected partners and will reach out to them directly if support is needed.
THE ROLE
This is a key operational role focused on managing people resources across teams to ensure smooth, efficient project delivery.
* Lead weekly resourcing and scheduling across departments to optimise team capacity.
* Maintain and update the master resource schedule in Scoro or Deal Planner.
* Collaborate with Heads of PODs and Project Managers to allocate work effectively and resolve conflicts.
* Provide real-time visibility on availability, utilisation, and future capacity needs.
* Forecast demand and flag hiring or freelancer requirements in line with project pipelines.
* Manage a freelancer pool and support cost tracking and reporting with Finance.
* Create and maintain dashboards and reports that highlight team utilisation, overburn risks, and resourcing insights.
* Champion best practice use of resourcing tools and lead training across teams.
* Continuously improve resourcing workflows, documentation, and data accuracy.
* Act as a central liaison between delivery, operations, and leadership teams.
THE PERSON
You’re a natural organiser who thrives in a fast-paced environment and enjoys bringing clarity to complexity.
* Passionate about digital marketing operations and purposeful work.
* Comfortable managing multiple projects and deadlines with strong attention to detail.
* Highly organised and solution-focused, with a proactive approach to problem-solving.
* A confident communicator who builds strong relationships across teams.
* Experience leading, mentoring, or guiding others in process and performance.
* Able to work both independently and collaboratively across departments.
* Curious and open to learning new systems, approaches, and tools (including AI!).
* Self-motivated, with a drive to continually improve and support team success.
REQUIREMENTS
We’re looking for someone with the right mindset, skills, and experience to make a meaningful impact.
* Previous experience in a resourcing, operations, or traffic management role — ideally agency-side.
* Strong understanding of project lifecycles, team capacity planning, and delivery frameworks.
* Proficient in tools like Scoro, Deal Planner, or similar project/resource planning platforms.
Data-driven and confident interpreting reports to inform decision-making.
* Familiarity with managing freelancers and understanding cost/margin considerations.
* Strong knowledge of G Suite and experience managing reports and dashboards.
* GCSE Maths and English (C and B grade or higher) or equivalent standard.
We know that no candidate will tick every box. If you’re excited about this role and believe you could be a good fit, we encourage you to apply.
AI & INNOVATION
We’re committed to embracing innovation and evolving with the digital landscape and that includes the smart use of AI.
We see AI as a tool to enhance our work, not replace it. Whether it’s streamlining processes, uncovering insights, or supporting creativity, we’re always exploring how AI can help us deliver smarter, more effective results for our clients.
You don’t need to be an AI expert to work here - just open-minded, curious and willing to experiment. We’ll support you with tools, training and opportunities to learn, so you can confidently engage with AI in a way that enhances your work and adds value to your role.
If you’re excited about the future of digital and want to be part of a team that uses technology with purpose and responsibility, you’ll feel right at home.
OTHER INFO
We are passionate about fostering a workplace where everyone can be their authentic selves and feel supported to thrive. We encourage applications from people of all backgrounds, including those people from underrepresented backgrounds, people with disabilities and individuals of all faiths or beliefs.
* Please note that applicants must have the right to work in the UK, as we are unable to provide visa sponsorship.
* We do not ask about criminal convictions during our recruitment process. We believe in fair access to employment for everyone.
* We are committed to creating an inclusive and accessible recruitment process. If you need reasonable adjustments or specific support during the recruitment process, or once in the role, we’ll do everything we can to accommodate your needs.
* Our interview process will involve getting in touch with you over email - never WhatsApp. And we will never ask for any payment or payment information from you. If in doubt, just get in touch!
* If you're not sure you're 100% qualified but are excited about the role, apply anyway. We value potential and passion just as much as experience.
If you need to discuss any adjustments, get in touch at jobs@sleepinggiantmedia.co.uk .
NO RECRUITMENT AGENCIES PLEASE
Skills Needed
About The Company
At Sleeping Giant Media, we look for people with curiosity, energy and a genuine desire to grow — in themselves and in others. Whether you're just starting your journey or bringing years of experience, we want people who are switched on, motivated and kind. Above all, you’ll need to wear CAPES — our values that shape how we work and who we hire: Communicator. Accountable. Positive. Effective. Self-Aware.
This is a workplace for people who want to challenge themselves, learn continuously, support their teammates and make a positive impact in and out of the office.
Company Culture
Our culture isn’t just written down — it’s lived. We believe in creating an environment where people can thrive both professionally and personally. We support one another, celebrate wins together and pick each other up when it’s tough. Our Giants describe the team as kind, welcoming, driven and weirdly obsessed with finding the joy in what we do. We’re proud of our squad-led initiatives (like the Green Squad, IDS Squad, and NOT Squad), and our people-first approach. Everyone’s voice matters. There’s space to speak up, space to laugh and space to grow. No matter your role, you’ll be encouraged to bring your whole self to work, do things the right way and keep getting better — like a true Giant.
Desired Criteria
* Agency experience and understanding of agency-side operations.
* Informal or formal qualifications preferred, but not necessary.
Required Criteria
* Experience in a resourcing, operations, or traffic management role.
* Strong understanding of project lifecycles, team capacity planning, and delivery frameworks.
* Proficient in tools like Scoro, Deal Planner, or similar project/resource planning platforms. Data-driven and confident interpreting reports to inform decision-making.
* Familiarity with managing freelancers and understanding cost/margin considerations.
* Strong knowledge of G Suite and experience managing reports and dashboards.
Closing DateFriday 15th August, 2025