Job summary
An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Outpatient Booking Officers at Frimley Park Hospital.
We are looking to appoint an apprentice administrator, who is pro-active and motivated, to be part of the administrative support for our clinical teams.
The post holder will be responsible for booking outpatient appointments in Paediatrics at Frimley Park Hospital. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
This is an excellent opportunity for someone wishing to launch their career.
Whilst in post you will work towards the Business Administrator Level 3 Apprenticeship programme. You will be welcomed as part of a well-established paediatric admin team
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Details Date posted
25 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,240 to £27,928 a year per annum incl HCAS
Contract
Fixed term
Duration
24 months
Working pattern
Full-time
Reference number
151-ES-5-A
Job locations
Frimley Park Hospital
Camberley
GU16 7UJ
Job description Job responsibilities
Please read the attached Job Description and Person Specification. If you have any questions, please do not hesitate to contact us.
Job description Job responsibilities
Please read the attached Job Description and Person Specification. If you have any questions, please do not hesitate to contact us.
Person Specification Skills & Knowledge Essential
* Good communication skills, verbal and written
* Ability to work using own initiative
* Ability to prioritise work load
Qualifications Essential
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge
Experience Essential
* Experience of working in a hospital or busy office environment.
* Significant experience in difficult patient situations.
* Some customer care experience
Desirable
* Call centre experience
* NHS experience
Person Specification Skills & Knowledge Essential
* Good communication skills, verbal and written
* Ability to work using own initiative
* Ability to prioritise work load
Qualifications Essential
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge
Experience Essential
* Experience of working in a hospital or busy office environment.
* Significant experience in difficult patient situations.
* Some customer care experience
Desirable
* Call centre experience
* NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital
Camberley
GU16 7UJ
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital
Camberley
GU16 7UJ
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
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