This range is provided by Antech Diagnostics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
We’re looking for a proactive, customer-focused Field Application Specialist to deliver on-site support primarily across the Midlands and South region (with full UK travel when required). This hands-on role combines technical expertise with relationship building. You’ll install our products, train customers, resolve technical issues, and ensure they get the very best from our products and solutions. This is a permanent, full-time role, working 37.5 hours per week.
Responsibilities
* Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
* Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
* Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
* Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
* Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
* Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
* Highlight the benefits of additional products and services when appropriate to add value for the customer.
Qualifications
* Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
* Proficiency in Microsoft Office.
* Strong technical skills for troubleshooting and resolving product and service issues.
* Excellent written and verbal communication skills, including confident presentation delivery.
* Relationship management abilities, with the capacity to handle challenging customer situations professionally.
* Skilled in training customers on technical equipment, workflows, and best practices.
* Ability to work collaboratively and adapt to varying situations.
* Demonstrated customer focus and commercial awareness.
* Willingness and ability to travel regularly.
Benefits
* 5 weeks holiday + bank holidays + Birthday Leave
* Career progression opportunities
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab
* Cycle to work scheme
About us
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Product Management and Customer Service
Industries
* Veterinary Services
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