Hours
Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
37.5 hours a week
What you’ll do at work
* Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment
* Proactively Negotiate payment offers via email, whatsapp, web chat and SMS
* Assist with the handling of client and customer queries
* Effectively process and respond to customer post
* Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions
* Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies
* Work to achieve monthly Key Performance Indicators on an individual basis
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Desired qualifications
* GCSE English (Grade A* - C / 9 - 4) desirable
* GCSE Maths (Grade A* - C / 9 - 4) desirable
Skills
* Customer care skills
* Excellent Communication Skills
* Strong IT Skills
* Confident using IT Systems
* Conscientious and hard working
* Excellent Team Player
* Self Motivated
* Can work independently
* Can work as part of a team
* Excellent verbal communication
* Fast paced environment
* Motivated to achieve targets
* Strong customer focus