My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs.
Role:
* Provide remote 2nd Line IT Support via phone / email
* Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd Line Team
Experience preferred:
* Excellent problem solving skills
* Windows 10 / 11
* Networking - IP addressing, DHCP, DNS
* Office 365, Azure, SharePoint, OneDrive
* Anti Virus Software
* Mail filtering - Mimecast or similar
You:
* Flexible, adaptable and calm under pressure
* Willingness to learn and further develop your knowledge
* Honest and dependable
* Customer focused
Shift hours:
08:00 to 16:30, 09:00 to 17:30, 09:30 to 18:00 Monday to Friday
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