Overview
Beechfield Medical Centre, a GP practice in Spalding, Lincolnshire, is appointing a Receptionist (Maternity Cover). The post is fixed term (18 months), part-time, at £12.21 per hour. Location: Beechfield Gardens, Spalding, Lincolnshire, PE11 1UN. Date posted and other site notices may vary by platform.
Job location: Beechfield Gardens, Spalding, Lincolnshire, PE11 1UN.
Key Details
* Job title: Receptionist (Maternity Cover)
* Contract: Fixed term
* Working pattern: Part-time, with duties across core opening times
* Salary: £12.21 per hour
* Practice hours: Currently 0800-1830 Monday to Friday (flexibility to cover busy times)
* Reference: A2096-25-0007
* Employer: Beechfield Medical Centre
Responsibilities
* Receive, assist and direct patients to appropriate services or healthcare professionals in a courteous, efficient manner
* Provide general assistance to the Practice team and project a positive image to patients and visitors, in person or via telephone
* Process appointment requests for today and future appointments by telephone or in person
* Handle visit requests in accordance with accepted protocols
* Maintain knowledge of relevant Practice procedures and written protocols
* Send practice notes and action responses to Healthcare professionals as required
* Assist with registration for new patients and photocopying of proof of address and passports
* Handle repeat prescriptions and patient details checks
* Handle patient samples and triage or route as appropriate
* Assist patients with mobility issues as needed
* Be aware of and operate the telephone system, during and after hours
* Assist with general tasks as required by the practice management team
* Maintain waiting room and building security knowledge, including doors, windows and alarms
Confidentiality
In the course of seeking treatment, staff may have access to sensitive information. All information must be treated as strictly confidential in accordance with Practice policies and data protection requirements. All employees must sign and adhere to the Practice Confidentiality Policy at induction.
Health & Safety
* Promote and maintain health, safety and security in the workplace
* Use security systems and identify risks, undertaking activities to manage those risks
* Maintain tidy, safe work areas and report potential risks
Personal/Professional Development
* Participate in annual performance review and maintain records of personal development
* Engage in mandatory training and development as required
Quality
* Contribute to quality and risk management, assess own performance, and work with others to improve service delivery
* Manage time, workload and resources effectively
Communication
* Communicate effectively with team members, patients and carers
* Provide alternative communication methods as needed
Policy Implementation
* Apply practice policies, standards and guidance
* Contribute to audits, including infection control in partnership with the practice manager and infection control nurse
Qualifications
Essential:
* Good general secondary education (GCSEs or equivalent)
* Customer service skills
* Experience in a busy multi-functional team
Desirable:
* Experience of SystemOne
* Experience of working as a Receptionist within a GP Surgery
* A minimum of three years in a customer-facing environment
* Experience of handling confidential information
* Educated to A level standard or equivalent
* Customer service qualification
Other Details
* Disclosure: This post is subject to the Rehabilitation of Offenders Act and disclosure checks
* Location: Beechfield Gardens, Spalding, Lincolnshire, PE11 1UN
EEO: Equal employment opportunity statement is retained as appropriate by the employer on postings.
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