Company Description
Shortfield Garage offers a unique service in vehicle care, emphasizing value, integrity, and expertise. Located in Godalming, we provide servicing and MOT for all car makes and have specialist diagnostic equipment for brands like VW, AUDI, SEAT, SKODA, BMW, and MINI. As a family-owned and operated business, we pride ourselves on our staff's dedication to achieving customer satisfaction, which is reflected in our positive reviews on platforms like Google and Yell.
Role Description
This is a full-time on-site role for a Service Advisor located in Godalming. The Service Advisor will be responsible for greeting clients, assessing vehicle issues, recommending maintenance and repairs, and ensuring customer satisfaction. Day-to-day tasks include coordinating service schedules, invoicing labour and parts, maintaining customer communication, and ensuring that all service and MOT documentation is accurate and up-to-date.
Remuneration dependent on age and experience £28 - £35 OTE
Qualifications
* Customer-focused Service and Customer Satisfaction skills
* Experience in Customer Service and excellent Communication skills
* Ability to provide Aftersales support and build customer relationships
* Strong organizational and time management abilities
* Knowledge of automotive maintenance and repair is a plus
* Ability to work effectively in a team environment
* Previous experience in a similar role is beneficial