PET-Xi Training About Us PET-Xi Training is a leading provider of high-quality vocational training and educational services. We're passionate about transforming lives through education and are committed to delivering exceptional learning experiences that empower individuals to reach their full potential. The Opportunity We're seeking a dynamic Operations Manager to join our team on a 12-month contract. This is an exciting opportunity to play a pivotal role in ensuring the smooth delivery of our educational programmes while building strong partnerships with schools and clients. What You'll Do Operational Leadership * Take full ownership of course and educational institution operations, acting as the primary liaison with school partners * Build and nurture strong client relationships to ensure successful collaboration and exceptional service delivery * Manage procurement of essential course resources, including stationery, course materials, and promotional items * Oversee multiple operational communication channels, ensuring professional and timely responses Course Management & Scheduling * Monitor course bookings and capacity to optimise resource allocation and prevent overbooking * Manage the complete booking lifecycle from initial contact through to welcome pack distribution * Provide clients with comprehensive pre-course information including content guidance, room specifications, and technology requirements Set up and manage virtual learning environments using platforms such as VLE, Big Blue Button, and Microsoft Teams Process Excellence & Asset Management * Implement and refine operational processes to drive efficiency and service quality * Develop innovative tracking and information-sharing systems Oversee laptop distribution to learners, maintaining accurate records and ensuring equipment returns * Ensure accurate financial record-keeping and reporting Communication & Relationship Management * Foster seamless communication between Operations and other departments * Keep all stakeholders informed of booking status, operational updates, and key developments * Maintain clear, professional client communication to align expectations * Collect and analyse client feedback on course delivery and student experience, identifying opportunities for improvement and celebrating successes What We're Looking For * Proven experience in operations management, preferably in education or training * Excellent organisational and project management skills * Strong relationship-building and communication abilities * Experience with virtual learning platforms and educational technology * Detail-oriented approach with strong administrative capabilities * Ability to work independently and manage multiple priorities * Commitment to delivering exceptional customer service What We Offer * 12-month contract with a leading education provider * Opportunity to make a real impact on learners' lives * Collaborative and supportive team environment * Professional development opportunities Ready to help transform lives through education? We'd love to hear from you. PET-Xi Training is an equal opportunity employer committed to diversity and inclusion