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Hospitality Operations and Systems Manager, hemel hempstead
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Client:
Burman Recruitment
Location:
hemel hempstead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?
A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.
Key Responsibilities
* Lead and manage a team across hospitality administration, IT systems, and finance.
* Kinetics (accommodation/event booking)
* Procure Wizard (procurement and stock control)
* Agresso (financial reporting and accounting)
* Monitor financial performance through P&L analysis, invoicing, and budget management.
* Drive process improvements to enhance operational efficiency and customer experience.
* Support service marketing and communications, including event coordination.
* Track and report on sustainability and performance metrics.
* Collaborate across departments to ensure compliance with health & safety standards.
Ideal Candidate Profile
* Proven experience in hospitality, facilities, or campus-based services operations.
* Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
* Excellent leadership skills, with a track record of team development and performance management.
* Solid financial management capabilities, including reporting and forecasting.
* Strategic and proactive in planning and implementing process enhancements.
* Clear communicator with stakeholder engagement experience.
* A commitment to service quality, sustainability, and innovation.
What’s on Offer
* Competitive salary and staff benefits package
* 37-hour workweek with generous annual leave
* Supportive and inclusive working environment
* Opportunities for professional development and internal progression
* Access to staff perks including wellbeing support, retail discounts, and more
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