Job Purpose Based in our Keighley depot -The hire desk manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Preparation and chasing up of quotations together with providing relevant technical specifications of machines.
Key skills & Duties
- Liaison with customers regarding all hire, sales and service enquiries.
- Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
- Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.
- Ordering of sale items.
- Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract
- Raising of sundry purchase orders
- Handling customer enquiries for Plant and attachments
- Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
- Updating hire management system & hire contracts.
- Pro-actively promoting the company and its products / services at all times.
- Maintaining and exceeding company standards and targets.
- Negotiating hire rates and preparing quotations with associated spec sheet data.
- General administrative duties including resolution of queries. xxuwjjq
- Processing of payments
- Being first point of contact
- Contacting existing customers to gain further hires and build rapport.
- Contacting lapsed or decreasing accounts
- Ensuring all SHEQ policies are kept
- Communicate and co-ordinate with workshop manager and colleagues
- Full responsibility for day to day logistics to ensure hires are cost effective