Job Title
Retail Security Officer
Location
B&Q Harlow, CM20 2AB
Salary
£13.70 P/HR
Job Type
Full-Time / Permanent
About the Role
We are seeking a professional, vigilant and customer‑focused Retail Security Officer to join our team. The successful candidate will play a key role in maintaining a safe and secure environment for customers, staff, and company assets while delivering excellent customer service.
Key Responsibilities
- Monitor and patrol the retail premises to deter theft, vandalism, and other criminal activity.
- Conduct regular security checks of the store and surrounding areas.
- Observe and report suspicious behaviour or incidents.
- Respond promptly and appropriately to security incidents, emergencies and alarm activations.
- Assist with loss prevention strategies and support stock protection measures.
- Complete accurate incident reports and maintain security logs.
- Provide a visible and reassuring presence for customers and employees.
- Work closely with store management and local authorities when required.
- Ensure compliance with company policies and health & safety procedures.
Requirements
- Valid SIA Door Supervisor or Security Guarding Licence (essential).
- Previous experience in retail security, loss prevention or a similar role (preferred).
- Strong observational and communication skills.
- Ability to remain calm and professional under pressure.
- Good report‑writing and record‑keeping abilities.
- Customer service experience is advantageous.
- Flexible approach to working shifts, including weekends and public holidays where required.
- Complete all in‑house and online training modules.
What We Offer
- Competitive pay rates.
- Uniform provided.
- Ongoing training and development opportunities.
- Career progression within a growing security organisation.
- Supportive management team.
Equal Opportunities Statement
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds, experiences, and abilities.
