Job Description: Assist with the collation and review of information relating to expressions of dissatisfaction To acknowledge complaints in writing To support with the drafting of complaint responses To support with the drafting of complaint investigation notes To ensure that complaints are handled in line with the Housing Ombudsman Service's Complaint Handling Code and the council's complaints policy/procedure To support with the preparation of complaint information for submission to the Housing Ombudsman Service To support with the implementation of complaint learning outcomes, recommendations and orders To ensure that accurate complaint records are maintained Role is to be office based at Kirkby in Ashfield and will support with the investigation, acknowledgement and response to complaints over various service areas. The successful candidate should have knowledge of handling complaints in the social housing environment, good analytical and IT skills. An awareness of the Housing Ombudsman Service's Complaint Handling Code would be preferrable. The role will be 37 hours per week, set over 5 days (Monday to Friday) with flexible hours between 8am & 5pm. Job Types: Full-time, Temp to perm Experience: Complaint handling: 3 years (required) OR16890: 1 year (preferred) Complaints Officer Complaints Officer Complaints Officer Complaints Officer Complaints Officer