Exciting new opportunity in travel retail, supporting a fast-paced retail and food service business, where every day brings new opportunities to grow and make an impact! Why Join Lagardère Travel Retail UK & IRE now? It’s never been a more exciting time to join our story. For over 20 years, we’ve shaped the UK & Ireland travel retail market, building a strong presence in Duty Free and Travel Essentials. But we’re not ones to stand still. In recent years, we’ve built real momentum — securing Duty Free at Belfast International, expanding our Foodservice offer at Dublin, and winning the first ever UK Relay concession at Heathrow. These wins show how we’re growing fast, diversifying, and reshaping the passenger experience. And the future? Even bigger. In 2026, we’ll open four brand-new Relay stores at London Heathrow’s Terminal 2 as part of a pioneering blended Travel Essentials concept — a landmark first for Lagardère Travel Retail in the UK. Joining us now means being part of a business on the rise, with the energy of a challenger and the backing of a global leader. You’ll have the chance to grow your career, shape experiences for millions of passengers, and play your part in iconic milestones redefining travel retail. At Lagardère Travel Retail UK & IRE, we’re the Challenger of Choice — bold, ambitious, and shaping the future of travel retail. Job purpose: We are looking for a skilled and business-oriented Application Manager to lead the management of retail-focused applications across our organization. This role is critical in ensuring the reliability, performance, and strategic alignment of systems such as POS, inventory management, e-commerce platforms, and ERP. The ideal candidate will have a strong understanding of retail operations and how technology can drive efficiency and customer satisfaction. Benefits : Simplyhealth cash plan, Retail Trust, life insurance, and up to 25% in-store discounts Key Responsibilities: Retail Application Oversight : Manage the lifecycle of retail applications including POS systems, e-commerce platforms, inventory and supply chain tools, and customer engagement solutions. Business Alignment : Work closely with retail operations, HR, finance, commercial, and marketing teams to ensure applications support business goals and customer experience. Performance & Support : Monitor application performance and availability across stores and digital channels; lead troubleshooting and incident resolution. Security & Compliance : Ensure applications meet data protection standards (e.g., GDPR for personal data, PCI-DSS for payment systems) and comply with industry regulations. Vendor & Partner Management : Coordinate with software vendors and service providers for support, upgrades, and contract negotiations. Change & Release Management : Manage application updates and releases with minimal disruption to store operations and online services. Training & Documentation : Develop user guides and training materials for store staff and support teams; maintain technical documentation. Budget & Cost Control : Oversee application-related budgets and evaluate ROI of retail technology investments. Qualifications: Strong understanding of retail operations and customer experience technologies. Familiarity with ITIL practices and service management tools. 5 years of experience in application management, preferably in a retail environment. Excellent communication, stakeholder management, and problem-solving skills. Preferred Skills: Experience with retail systems such as Oracle Retail, SAP, Salesforce Commerce Cloud, or similar. Knowledge of omnichannel retail strategies and integrations. Understanding of cloud-based applications and mobile technologies in retail. Lagardère Travel Retail At Lagardère Travel Retail, we don’t just operate in airports and stations — we transform them. We turn everyday travel moments into extraordinary experiences, helping passengers discover something new, delightful, and memorable along the way. Whether it’s a quick coffee before takeoff or a last-minute gift that sparks joy, we create spaces that inspire wonder, celebrate individuality, and make waiting time feel like part of the adventure. With our unique blend of global expertise and local insight, we craft tailor-made offers that benefit both travelers and landlords — bringing value, vibrancy, and a touch of magic to every corner of the journey. We have been operating in the UK & IRE for over 20 years and deliver retail and food service operations in airports (and onboard ferries) from Dublin to Heathrow, Aberdeen to Gatwick, and we are growing year on year Our values: Can you feel the HEAT? Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday: HONESTY – Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate EXCELLENCE – Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands AGILITY – Working in a fast-paced environment | Adapting well to change | Always striving to improve TEAM SPIRIT – Working together as one team | Supporting each other | Being active partners in our wider communities