Resolution Expert - Collection Specialist
Operations Rochester Hourly
Description
As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
About Us
Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
How You’ll Spend Your Time
* Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
* Communicate with consumers to establish repayment plans and resolve questions or concern
* Meet key performance indicators as outlined by management
* Adhere to expected quality and compliance standards within the collections industry
Requirements
* Previous experience in collections, customer service, and/or sales is required
* Strong verbal and written communication skills
* High attention to detail and critical thinking
* Problem-solving, negotiation, and conflict-resolution skills
* Customer-focused and adaptable to different personality types
* Ability to multi-task, set priorities and manage time effectively
* Ability to work in a fast-paced and changing environment
* Great typing skills to be able to chat, email consumers professionally and quickly
What We Offer
Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.
* A variety of medical, dental, and vision benefits to fit you and your family's needs
* 401k with contribution matching up to 5%
* 12 days of accrued PTO
* Paid Sick time
* 10 paid holidays
* Catered lunches, quarterly events, raffles and more
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