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Level 3
We are looking for an Account Manager to join our UK team, based in Scotland. This is a rare opportunity to become a critical member of a rapidly growing, well-funded start-up.
The Role
You’ll be managing the daily relationship with a portfolio of Deliveroo’s most successful partners and supporting our rapidly scaling business in the North of Scotland. You will use your expertise of the Deliveroo platform to grow these partners' sales, help them improve their daily operations, and become more efficient in working with customers and riders.
Using data to understand performance patterns and creating insights to identify improvement areas will be key to your success. You will report to the Regional Manager and collaborate with the Scottish commercial team, as well as other functions such as Marketing and Operations.
You will:
* Maintain and grow relationships between Deliveroo and our top Scottish restaurant partners through strong communication, both face-to-face and remotely.
* Drive restaurant performance through data analysis and industry knowledge to maximize order volume and growth potential.
* Negotiate contracts and partnership terms.
* Liaise with rider operations teams to improve operational efficiency within your portfolio.
* Work with marketing teams to launch campaigns that accelerate restaurant and platform growth.
* Innovate, present, and manage growth initiatives in Scotland.
Requirements
* Experience in account management or strategic partnerships roles.
* Ability to manage data and generate clear, actionable insights.
* Strong relationship-building and communication skills.
* Experience working in a dynamic, high-growth environment.
Compensation
* We aim to pay competitively based on role and location.
* Potential eligibility for bonuses, sign-on, or relocation support.
* Up to 5% matched pension contributions.
Equity
* Some roles may be eligible for share awards, offering ownership in Deliveroo.
Food
* Free Deliveroo Plus: free delivery and special offers.
* Team lunches from local restaurants.
Time away
* 25 days annual leave plus bank holidays, increasing with tenure.
* One paid day annually for volunteering.
Benefits
* Healthcare coverage, with options to include family members.
* On-site gym and discounted external memberships.
* Access to wellbeing apps via GymPass.
* Dental insurance, critical illness cover, partner life cover, travel insurance, health assessments.
* Life assurance.
Work Life
* Maternity, paternity, and shared parental leave from day one.
* Equipment for remote work and a parent-friendly culture.
* Access to mortgage advice.
* Cycle to Work scheme or Season Ticket Loans.
* Training opportunities via RooLearn platform.
* Employee Resource Group social events, such as dinners, dance lessons, and yoga sessions.
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