Description Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills and attention to detail make a real difference? We are recruiting on behalf of our client, a highly regarded organisation in their industry, for a Customer Services Executive to join their dynamic team. This is a fantastic opportunity to play a key role in maintaining and enhancing the company’s reputation for outstanding customer care. Key Responsibilities: * Be the first point of contact for all customer enquiries via phone, email, and web chat, ensuring calls are answered promptly and efficiently. * Process orders, quotations, and returns accurately, while keeping customers informed of any delays or shortages. * Maintain and update customer records, ensuring all information is accurate and up-to-date. * Liaise with internal departments, including procurement and account managers, to meet customer needs. * Monitor courier deliveries, follow up on exceptions, and inform customers and account managers of any issues. * Attend daily and monthly team meetings to stay aligned with company goals and updates. * Provide exceptional customer service by handling enquiries with professionalism and enthusiasm. Requirements * Previous experience in customer service, sales administration, or a similar role. * Strong IT skills, including proficiency i...