As Coople continues to scale our technology platform, we’re evolving how we support customers—particularly large, complex enterprise clients —alongside our established base of small and medium-sized businesses. We’re looking for a Customer Success Team Manager with deep SaaS experience to lead our team of Customer Success Managers across the UK and Switzerland. You will bring a clear view of what great customer success looks like in a SaaS business, helping us embed scalable processes, align around lifecycle management best practices, and deliver a world-class customer experience. You will manage a growing, internationally distributed team, ensuring excellence in execution across both high-touch enterprise accounts and one-to-many SMB models. This is a hands-on leadership role, ideal for someone with a strong operational mindset and a passion for enabling customer success at scale. Lead, coach, and grow a high-performing team of Customer Success Managers (CSMs) working across multiple markets and customer segments. Bring a best-in-class SaaS customer success playbook to Coople, introducing frameworks for onboarding, adoption, health scoring, renewals, and expansion. Support the team in navigating complex enterprise relationships, acting as an escalation point and ensuring long-term success planning is in place. Scale one-to-many engagement approaches for small and medium accounts using automation, templated playbooks, and self-serve content. Collaborate closely with Sales, Product, and Marketing to deliver a seamless customer lifecycle experience. Own team operations—streamlining tools, workflows, and reporting to increase efficiency and consistency. Regularly attend strategic client meetings to deepen understanding of business needs and ensure we deliver on value. Lead internal change management as Coople shifts to a SaaS-centric business model, evolving the success function accordingly About you The ideal candidate has the following experience and skills: Proven experience in SaaS customer success leadership —you have led teams in a SaaS environment and understand the mechanics of driving customer value, retention, and growth through a software platform. 3 years' experience managing Customer Success or Account Management teams in B2B environments. Demonstrated success supporting both enterprise clients and SMB segments using a combination of high-touch and scalable success motions. Experience implementing and optimizing CS processes and tooling (e.g., health scoring, CRM/CSP systems, lifecycle playbooks). Strong operational and commercial thinking—you understand how to size opportunities, measure success, and allocate resources effectively. Experience working in international teams Excellent communicator and coach, capable of building high trust with team members and cross-functional partners. Fluency in English is required; German or French is a plus, but not mandatory. Why join Coople? Coople is reinventing flexible staffing. With over 1 million workers and 30,000 clients across the UK and Switzerland, we’re building a platform that supports a smarter future of work. We offer: A fast-paced, collaborative, and international working environment Hybrid work setup with regular in-person collaboration at our London office Training and development opportunities A mission-driven culture with real impact on the world of work Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunches on Thursday and a great office in the heart of Old Street. If you are a passionate and motivated person who wants an exciting career in a digital business, please do apply to join us.