About The Role
As a Service Administrator at Panda, you’ll support the operational team with a wide range of administrative, customer service and coordination activity. This is a busy, hands‑on role where accuracy, communication and follow‑up really matter. You’ll help keep systems up to date, support customers and drivers, resolve queries, track service issues and make sure key operational information is recorded correctly.
The Service Administrator role would suit someone with customer service or administration experience who enjoys working in a fast‑paced operational environment, keeping things organised and helping customers receive a reliable service.
What You’ll Be Doing
* Acting as a key point of contact between customers, drivers and operational teams.
* Keeping systems updated with accurate and timely information.
* Building and maintaining strong, positive relationships with customers.
* Managing and coordinating day‑to‑day administrative activity within the department.
* Investigating and resolving invoice queries.
* Investigating credit requests where required.
* Ensuring all data input is accurate and completed in a timely manner.
* Completing end‑of‑week checks ahead of the monthly invoice run.
* Resolving missed collections promptly and efficiently.
* Contacting missed customers to explain the reason for the missed collection and confirm their rescheduled collection day.
* Making sure all IT systems are used effectively and information is recorded correctly.
* Recording gains and losses on the depot progress spreadsheet.
* Managing emails effectively, ensuring they are dealt with and filed away in a timely manner.
* Keeping helpdesks clear or in progress by the end of each day.
* Updating reception with relevant service issues, including vehicle breakdowns.
* Keeping key accounts updated on service issues affecting their specific customers.
* Checking routes are in order and reporting driver non‑compliance to the relevant team.
* Managing delivery and collection tickets daily.
* Keeping customers updated on delivery dates and first collection dates.
About You
* Experience working in a customer service or administrative role.
* Strong communication skills, both written and verbal.
* Confident using Microsoft applications.
* Able to work on your own initiative.
* Highly organised, with good attention to detail.
* Comfortable working in a busy operational environment.
* Able to manage multiple tasks and follow up on issues through to completion.
* Positive, professional and customer‑focused.
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