Role Overview
As a Supervisor at JD Sports, you will support the smooth operation of the shop floor, deliver high service standards, guide colleagues during each shift, and maintain strong levels of customer service, presentation and store performance.
Key Responsibilities
* Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
* Support sales performance by monitoring service levels, using in‑store devices to offer the full product range, and assisting with effective product placement.
* Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
* Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
* Previous supervisory or team‑leader experience in fast‑paced retail or customer‑facing environments.
* Strong communication skills with the confidence to guide and support colleagues on the shop floor.
* Excellent attention to detail with the ability to uphold high standards in service, presentation and store operations.
* Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.
Desirable Attributes
* Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
* Confident problem‑solver with strong customer‑resolution skills.
* Interest in visual merchandising and product presentation.
* Team‑focused mindset with a positive, supportive approach.
What We Offer
We are proud to be an equal‑opportunity employer, committed to creating a workplace where every colleague is valued, respected and empowered. We celebrate diversity and strive to ensure that all colleagues regardless of background, identity or lived experience can thrive and contribute meaningfully.
* Incremental holiday allowance
* Staff discount on qualifying purchases across Group retail stores and online
* Exclusive colleague bike discount scheme
* Discounted gym membership
* Personal development opportunities to learn and develop at work
* Access to apprenticeships and accredited qualifications
#J-18808-Ljbffr