Job Description
What We Need
Corpay is currently looking to hire a Customer Service Advisor within our Allstar Cards division. This position falls under our Corporate Payments line of business, located in Swindon, UK. In this role, you will be retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.
In this role, you will be reporting to the Customer Operations Team Manager.
How We Work
As a Customer Service Advisor, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:
* Assigned workspace in our Swindon office
* Company-issued equipment
* Formal, hands-on training
Role Responsibilities
1. Managing telephone and email enquiries with professionalism, clarity, and urgency
2. Resolving queries accurately and promptly, offering advice and solutions within SLA timeframes
3. Liaising across departments to ensure customer needs are fully met
4. Building effective working relationships with customers, suppliers, and internal teams
5. Identifying process improvements and feeding these back to support continuous development
6. Completing daily administrative tasks in a timely and efficient manner
7. Promoting relevant services and solu...