Job Description: Claims Analyst Location: Crewe, Cheshire – Onsite Salary: £25,701.89 Use Your Analytical Mind to Make a Real Impact Do you have a sharp eye for detail and a passion for problem-solving? As a Claims Analyst at Likewize, you’ll play a crucial role in protecting our business and customers from fraudulent activity—ensuring we continue to deliver trusted tech solutions at a global scale. Why Likewize? We’re a global leader in tech protection, support, repair, and sustainability—resolving over 250 million tech problems every year for 1 billion customers in 30 countries. Trusted by the world’s largest telcos, banks, and brands, we power the digital world behind the scenes—so that technology simply works, whenever and wherever it’s needed. Market leader in tech insurance and support solutions Partnered with the biggest global brands Innovating across insurance, warranty, trade-ins, repairs, recycling, and premium tech care Focused on sustainability, customer experience, and digital transformation What You’ll Do As a Claims Analyst, you’ll be responsible for reviewing, assessing, and progressing claims, helping to identify and prevent fraud while ensuring genuine customers receive timely, fair outcomes. You'll support fraud investigations, communicate directly with customers, and help safeguard our business with clear, confident decision-making. Key Responsibilities: Make informed, balanced judgments on the progression and validity of claims Conduct investigative interviews with customers when necessary Ensure claims impacted by fraud triggers are handled swiftly and accurately Submit data for trend analysis and support broader fraud prevention initiatives Work towards daily deadlines and service-level targets Maintain compliance with all relevant regulations (FCA, Consumer Credit, DPA) Follow Likewize’s data protection and information security protocols What You’ll Bring Experience in a similar analytical, claims, or fraud-focused role Excellent communication skills (written and verbal) Strong investigative mindset with the ability to conduct interviews Attention to detail and a commitment to accuracy Ability to make confident decisions aligned with company policy and customer fairness Proven ability to build trust with internal and external stakeholders Strong team spirit and a proactive approach to solving problems Join Us at Likewize At Likewize, every decision you make helps protect millions of customers and strengthens our global reputation. If you're ready to apply your analytical skills in a fast-moving, purpose-driven company, we’d love to hear from you. What do we offer? At Likewize, we care about you and your progression. We offer: 22 days annual leave, Increasing through length of service. A competitive salary and benefits package A supportive and collaborative culture A fun and dynamic work environment A range of learning and development opportunities Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption Access to a GP at any time, with prescriptions delivered to your home or work Enhanced Maternity, Paternity & Adoption My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases A fully paid Employee Assistance Programme Free access to the company gym Free onsite car parking Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave Ready to make a real impact in tech protection? Apply now and help us safeguard the digital world—one claim at a time. Ensure Fairness & Embrace Differences We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone. We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.