JOIN US
At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors. We are proud to be rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.
OUR HOTEL
Aloft Liverpool is part of the prestigious Aloft brand, a member of the Marriott franchise. Marriott is a global leader in hospitality, offering significant opportunities for career growth and professional development. Working within Aloft Liverpool, you benefit from being part of both Marriott's expansive network and RBH Management, creating ample room for career advancement. Marriott’s global standing ensures a stable and supportive work environment, making it a fantastic place to build a successful career in hospitality.
Our Benefits
You will have access to a benefits package that truly works for our people:
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty, saving you over £1000 per year
And much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you'll be doing:
* Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they arrive.
* Keep front desk operations flowing smoothly, managing check-ins, check-outs, and guest inquiries efficiently.
* Provide guidance, training, and support to front desk agents to ensure high standards and a positive environment.
* Handle guest requests and challenges confidently, turning interactions into positive experiences.
* Coordinate with housekeeping and maintenance to manage room availability and meet guest needs.
* Oversee reservations, check-ins, and billing to ensure accuracy and organisation.
* Assist with shift planning and scheduling to ensure the front desk is well-prepared.
* Maintain a welcoming and professional front desk area, setting the tone for a memorable guest experience.
What We Need From You:
* A people-person with front desk or guest services experience, and some leadership skills.
* Exceptional communication skills and a natural problem-solver, ready to handle busy situations.
* Organised and detail-oriented, especially with reservations and billing.
* Team-focused, creating a positive environment for colleagues and guests.
* Confident decision-making skills to keep operations running smoothly.
* High energy and adaptability to thrive in a fast-paced, guest-facing role.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact us.
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