Role: Service Advisor (Car Dealership) Basic Salary of Up to £28,000 basic salary bonus - Up to £36,000 OTE Location: Darlington Full Time and Permanent NO WEEKENDS Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit. They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range. They are now actively looking to recruit for a Service Advisor for their Darlington dealership. Job Purpose: As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement. Job Duties: * To greet all customers cheerfully and attend to their requirements promptly. * To obtain and record full customer/vehicle details and accurate description of work to be carried out. * To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop. * To inform customers of any delay in completion (Complying with the Company Pledge) * To maintain the Workshop loading system. * To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion. * To prepare both cash and account invoices. * To present cash customers with an invoice and receive payment before the vehicle is removed from the premises. * To deal with customer queries and complaints. * In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential. * To ensure that information required for Warranty items is recorded on the Job Card. * To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings. * To file Job Cards and other documentation. * Help achieve sales targets as set out by the Aftersales Service Manager About You: * Strong Customer Service / Administrative experience * Flexible approach and a positive attitude * Motor Trade experience is desirable but not essential * Excellent communication skills * Experience in a selling/customer service environment. * Full driving licence * Evidence of ‘Right to Work’ in the UK Company Benefits: * Healthcare Cash Plan * Pension * 24 days holiday 8 bank holidays rising with length of service * Discounted Gym, shopping and dining benefits * Competitive bonus schemes To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment