Temp to perm opportunity
Prolific local employer
Health care, pension and sick leave programs
Our client is offering an excellent opportunity to join a buzzing night shift team, as part of a rapidly growing transport business. Whilst there are strong elements of transport planning involved, customer service is ultimately at the heart of this role. With this in mind, we are really keen to prioritise an enthusiastic personality fit over and above industry experience.
Reporting to the Team Leader, you will be responsible for being the first point of contact for customers and drivers. The role requires a high level of flexibility and the ability to communicate orally as well as in writing, working off your own initiative and performing consistently and efficiently. Communication will be via telephone, email, and proactive alerts, working to achieve optimum customer satisfaction and service delivery at all times.
Shift pattern is 4 on 4 off 12-hour shifts with various start times. Our client has temporary and permanent opportunities available.
Duties of Transport Controller include:
* Maintaining a high level of customer service to clients and drivers.
* Responding appropriately and professionally to all customer requests.
* Allocating jobs to drivers and planning routes to achieve required response times to ensure customer satisfaction.
* Maintaining continuous contact with customers and drivers during the end-to-end process.
* Costing of jobs for customers and drivers.
* Being a professional and efficient point of contact for customers and drivers via inbound/outbound calls and email.
* Handling live customer complaints.
* Creating and managing awareness of real-time resource availability.
* Accurate pricing of jobs for drivers and customers as per pricing process.
Applicant Criteria:
* Strong work ethic giving full attention to detail and accuracy.
* Able to solve problems with minimal supervision.
* Demonstrates a strong customer focus in a fast-paced environment.
* Excellent customer service skills with rapport-building abilities.
* Good basic administration/computer skills.
* Proven customer service experience.
* Generates enthusiasm and has a positive attitude to change.
* Cost-focused problem solver with a view on prioritising business goals.
Hours of work: 22:00 - 06:00 Monday to Friday
Pay: £30,000.00 - £31,000.00 per year
Benefits:
* Casual dress.
* Company pension.
* Health & well-being programme.
* On-site parking.
* Sick pay.
* Store discount.
If you are interested in applying for our Transport Controller role, please click to apply for further info.
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