Operations Manager M&E Services £70,000 £85,000 Car Allowance Bonus Hybrid (min. 3 days office) Full-time, Permanent 25 days holiday bank holidays Pension & life assurance Employee Assistance Programme Ongoing professional development & leadership support Senior leadership role with real influence across a major long-term contract A leading building services and compliance provider is seeking an experienced Operations Manager to take full ownership of a major long-term M&E programme spanning fire safety, security & communications, and electrical building services across a large residential portfolio in London and the Home Counties. This is a senior leadership position with full operational, commercial and compliance accountability. Youll lead a multi-disciplinary team of Contract Managers, Supervisors, Engineers and Administrators, ensuring exceptional service delivery, statutory compliance and strong financial performance across a flagship contract. If you excel in regulated environments, enjoy building high-performing teams and thrive on delivering operational excellence at scale, this role offers a rare opportunity to make a significant impact. The Operations Manager Role Lead end-to-end operational, commercial and compliance delivery across a major M&E services programme. Oversee mobilisation and governance of a long-term partnership contract, including systems integration and community investment planning. Manage and develop Contract Managers, Supervisors, Engineers and support staff, fostering a high-performance, values-driven culture. Own the full P&L: budgeting, forecasting, GP% management, WIP-to-cash conversion and subcontractor oversight. Ensure 100% statutory compliance across fire safety, security, electrical and building services. Act as Principal Contractor under CDM 2015, including RAMS approval, CPPs and incident reporting. Govern subcontractors through pre-qualification, back-to-back obligations, audits and performance reviews. Provide monthly reporting to senior leadership, covering KPIs, SLAs, financials, risks and pipeline. Drive resident satisfaction, complaint resolution and first-time-fix performance. Oversee project governance including tender review, pricing assurance, programme management and final accounts. Collaborate with the wider Operations leadership team to share best practice and ensure a consistent operating model. Identify continuous improvement and additional revenue opportunities throughout the contract lifecycle. Essential Requirements for Operations Manager: Proven multi-disciplinary M&E contract management experience across fire safety, security and electrical compliance. Experience working with local authorities,housing associations, or other regulated public-sector estates. Strong commercial acumen with P&L ownership of portfolios around £5m. A track record of delivering KPI/SLA performance, compliance and operational excellence. Desirables for Operations Manager: Knowledge of SFG20, BS 7671, BS 5839, BS 5266, Fire Safety Order 2005, CDM 2015 and the Building Safety Act. SMSTS, IOSH Managing Safely or NEBOSH certification. HNC/HND or degree in Building Services, Electrical Engineering or similar. Experience mobilising long-term contracts, including TUPE and IT/API integration. Familiarity with alliance-based or open-book contract models. Apply to the Operations Manager role with your latest CV, then keep an eye out for my Call/SMS/Email. I will be in touch with you shortly after you apply, so I can submit your application and answer any questions you have. Dom @ Utilise Recruitment .co .uk