Residential Living Recruitment are supporting a leading Build to Rent Operator to recruit a Resident Services Associate to join their brand new residential development in Leeds. This is a varied, fast paced front of house role where no two days are the same. You’ll be the first point of contact for applicants, residents, contractors and visitors – and play a key part in making every interaction a positive one. Job Title: Resident Services Associate (BTR) Location: Leeds Salary: up to £29,000 per annum Bonus Key Responsibilities Being the welcoming face of our reception area – greeting visitors, conducting viewings with applicants, handling walk‑in enquiries and ensuring every experience meets our high “mystery shopper” standards. Managing correspondence and diaries, including the repairs inboxes, tenant calls, and scheduling meetings or maintenance visits. Keeping our booking platform (Hubspot) updated with viewings, deals and leads – including pre‑call outreach to applicants. Preparing move‑in packs, carrying out apartment inductions and managing access passes, fobs and apps for new residents. Coordinating contractors, ordering supplies, supporting building events and keeping records up to date for both leasing and facilities management teams. Regular building walks and inspections to make sure everything runs smoothly. Who we are looking for! A confident communicator with an excellent telephone manner and strong email writing skills. Experience working within customer facing roles in Property or Hospitality Organised, detail focused and able to juggle multiple tasks calmly. Friendly, approachable and polished in presentation – someone who enjoys helping people. Comfortable with data entry, diary management and basic systems (Hubspot experience is a plus, but we’ll train you) A genuine passion for delivering first-class customer service. Why you’ll love working within Build to Rent ! A welcoming team environment where your contribution is valued. Opportunities to learn, grow and develop your skills in sales and customer service. Be part of a thriving community, helping new residents feel right at home. Submit your updated CV and we will be in contact to discuss your application further!