* Do you want to be an exceptional Project Engineer who can assisit with 3rd Line support and final escalations in a dynamic, growing team?
* Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
* Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.
Key skills:
o Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
o Proven Project Engineering - installs, upgrades, migrations.
o Proven 3rd Line support experience in a busy MSP or IT Services environment
o Confidence dealing with major incidents, escalations and tricky support issues
o Comfortable with scripting (e.g. PowerShell) and endpoint management tools
o A clear, confident communicator who enjoys solving problems and helping others
o Happy being office-based (5 days per week during probation, then 4 days in)
Duties and Responsibilities:
o Working alongside professional services during project transitions and onboarding
o Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
o Creating and updating internal documentation and best-practice procedures
o Representing the technical team in client conversations and internal reviews
o Acting as the final escalation point for complex tickets and service desk issues
o Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
o Taking ownership of major incidents and problems – including post-incident analysis
This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!