Overview
Customer Service Team Leader role at Paddy Power in London, United Kingdom. The role focuses on delivering outstanding hospitality in our retail shops, engaging warmly with customers, promoting online and retail products, and maintaining a welcoming shop environment.
Starting Salary
£13.90 per hour
Your Role in the Team
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for customers in our retail shops, ensuring they have an outstanding experience. You will engage with visitors, provide best-in-class service, and promote our online and retail products and services. You will contribute to delivering outstanding hospitality in the dynamic world of retail betting.
How you’ll do it
We look for people who exceed customer expectations, build effective relationships, and create a warm, positive environment. This role involves hosting customers in-shop, cross-selling retail and online products, clearly answering customer queries, and informing customers about promotions.
Responsibilities
* Assisting customers to place bets through various channels (betting terminals, telephone services, in-shop transactions)
* Maintaining excellent shop presentation to create an inviting atmosphere
* Assuming responsibilities in the absence of the Shop Manager to ensure smooth shop operations
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
* Competitive salary with pay increase after probation/initial period
* Performance bonus and promotional rewards
* Annual and quarterly rewards
* Flexible work patterns
* Family leave (adoptive, parental, and wedding leave)
* Company Sharesave Scheme
* Life cover and company pension scheme
* Company sick pay
* Birthday leave
* Employee Assistance Programme (including up to 6 free counselling sessions)
* Financial wellbeing platform
* Company social events and discount schemes
* Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We are committed to being an inclusive employer and encourage applicants from all backgrounds. You do not have to meet every listed requirement to apply. If you need adjustments to make this role work for you, please let us know and we will explore accommodations.
#J-18808-Ljbffr